At our company, we prioritize the satisfaction of our customers, which is why we have established a clear and straightforward Return Policy. You are welcome to return any items within 30 days from the date of purchase. To ensure that returns can be processed smoothly, please ensure that the items are in like-new condition. This means that they must be unworn, unwashed, and free from any damage or signs of use. In the event that you receive a faulty item, we are more than happy to accept your return. However, it's important to note that our return policy does not cover items that have experienced normal wear and tear over time. If you have any questions regarding our return process or if you would like to initiate a return, please do not hesitate to reach out to our customer service team, who will be glad assist you. Thank you for choosing us!

• Spot Clean First

  • Use a damp cloth with mild soap to gently dab at marks or stains.

  • Avoid soaking safety eyes or glued parts.

• Hand Wash if Needed

  • Fill a basin with lukewarm water and a small amount of gentle detergent.

  • Submerge the toy and gently press (don’t twist or wring).

  • Rinse thoroughly in clean water.

• Drying

  • Gently squeeze out water using a towel.

  • Reshape the toy while damp.

  • Air dry flat in a well-ventilated area, away from direct sunlight and heat sources.

  • Do not tumble dry.

• Storage

  • Keep in a dry place.

  • Avoid long-term compression to preserve shape.

   

• Extra Tips

  • If the toy has delicate parts (like flowers or long tentacles), handle them gently when washing and drying.

  • Keep away from pets who might think it’s a chew toy. 🐾